Terms & Conditions
This website is operated by Vintner. Throughout the site, the terms “we”, “us” and “our” refer to Vintner. Vintner offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are, in accordance with UK law, 18 years or over. By placing an order, you confirm that you are at least 18 years old.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform or participate in any unlawful acts
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- to submit false or misleading information
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
- to collect or track the personal information of others
- to spam, phish, pharm, pretext, spider, crawl, or scrape
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Vintner, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Vintner and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 25 Heathman's Road, London, SW6 4TJ, United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - DISCOUNT VOUCHERS
Customers can only use one discount code at any time.
Unless otherwise stated, all discount vouchers offered for use at Vintner require a minimum spend of £100 to be used. Where this does not apply, the conditions will be added to the discount voucher. Vintner reserves the right to close the lifespan of open discount vouchers at any time and end promotions.
Discount codes cannot be used to purchase mixed case products unless otherwise stated. Vintners For Life can use their codes to purchase mixed case products.
The Buy 5 Get One Free offer runs from 12:30pm UK time on the 13th July until 12:00pm UK time on the 15th July. During this time if a customer buys 5 bottles of wine they can add a bottle of Côtes du Rhône Rouge, 2019, Domaine de la Présidente (https://vintner.london/products/cotes-du-rhone-rouge-2019-domaine-de-la-presidente) and this bottle will be free. The bottle that is free is always the Côtes du Rhône Rouge, 2019, Domaine de la Présidente. Only 1 bottle will be free per order, and the offer is non-transferable, and cannot be redeemed after ordering.
The SmartPlant code is redeemable from the 23rd May 2021 until 30th June 2021. The code is one use per customer. If you have any questions about it's useplease contact our team.
The Julia birthday promotion runs from 11:25am on the 25th August until 11:59pm on the 26th August. During this time, the associated code can be used to redeem £25 off any order over £100. This code cannot be used in conjunction with other offers and codes.
The DRYJANUARY promotion runs from 13:30pm on the 19th January 2022 until 11:59pm on the 31st January 2022. During this time, all orders will be eligible for 15% off. All products except gift cards are included. There is a minimum order of £5. This code cannot be used in conjunction with other offers and codes. Shipping will be added after the discount is applied.
When an automatic discount code is applied site wide, no other discount codes can be used on the website. If you would like to use an alternative code, please contact us using email@example.com prior to your order.
Completing The Wine Survey results in a £10 voucher being generated for your email address. This voucher requires a minimum £100 spend.
The PASTA-WINE discount applies to the Pasta Six case only. The discount is valid from 14th October 2021 at 12:00am until 30th November 2021 at 11:59pm. The code is one use per customer and cannot be used in conjunction with any other offer. Users must be 18 or over, and residents of the UK. The codes cannot be redeemed for other products and have no cash value.
The PASTA-25 discount applies to all products excluding introduction cases, lead in products, misc products, Hot Bottles, Black Friday Bottles and gift cards and entitles the user to £25 off orders over £75. The discount is valid from 14th October 2021 at 12:00am until 30th November 2021 at 11:59pm. The code is one use per customer and cannot be used in conjunction with any other offer. Users must be 18 or over, and residents of the UK. The codes have no cash value.
Any discount code offered through Xexec applies to all products excluding introduction cases, mixed cases, lead in products, misc products, Hot Bottles, Black Friday Bottles and gift cards and entitles the user to 20% off orders over £60. The discount is valid from 14th October 2021 at 12:00am until 31st December 2021 at 11:59pm. The code is one use per customer and cannot be used in conjunction with any other offer. Users must be 18 or over, and residents of the UK. The codes have no cash value.
Vintner Ambassador discount codes offer 10% to new customers only. The same customer cannot use an Ambassadors code more than once. Vintner Ambassador codes cannot be used in conjunction with any other offer.
To find out more about the use of different Vintner discount codes and vouchers, please contact firstname.lastname@example.org
SECTION 21 - DELIVERY
We charge £4.95 per order under £60. Orders over £60 include free delivery.
We're able to delivery to most addresses within mainland England, Scotland & Wales. We provide your contact details to our couriers so that they're able to contact you directly if they're having trouble with delivering your wines. To check your address can be delivered to, please contact email@example.com
All orders made before 2pm are processed on the same day (depending on stock availability). We use a next day courier service, so the vast majority of deliveries made before 2pm will be delivered the following day on weekdays. Sadly we cannot guarantee this service for every UK postcode, so if you need your wine for a particular day please contact our team at firstname.lastname@example.org or on 0207 352 4083.
Multiple Address Delivery
We require a new order for each delivery address.
Wine Box Sizes
We pack all of our orders in either 6 bottle or 12 bottle boxes that have been designed specifically to ensure your wines arrive safe and sound. Your wine will be safest if it travels with friends, so we'd always recommend ordering in multiples of 6 or 12.
SECTION 22- COMPETITIONS
Birthday 365 Competition
The Birthday 365 competition is being run by Vintner from the 11th October 2021 at 5:00pm UK time until the 17th October at 12:00pm. Entries made outside of this time will not be counted. Entry is open to anyone by entering their details at https://vintner.london/pages/its-our-birthday, or by making a purchase at www.vintner.london between the dates and times the competition is open. Entry is restricted to one per person, you cannot enter your details in the entry form, and also buy online and make two entries. The prize is a £365 voucher for use at www.vintner.london. This voucher will be valid for 1 year, and no cash alternative will be offered. The voucher will not be able to be applied to orders made before receiving it. The voucher cannot be transferred to others, and must be used in full within the year, or cancelled. The voucher cannot be used in conjunction with any other discount codes. Conditions of the voucher will be supplied to the winner in full.
The winner will be drawn at random on Monday the 18th October and the winner notified by email within 24 hours of the draw.
The competition is open to UK residents aged 18 or above only. All wine sales are subject to our other terms and conditions.
Win Your Christmas Wine Competition
The Win Your Christmas Wine competition is being run by Vintner from the 10th November 2021 at 4:00pm UK time until the 26th November 2021 at 11:59pm. Entries made outside of this time will not be counted. Entry is open to anyone by entering their details at https://vintner.london/pages/win-your-wine-for-christmas. You can gain additional entry by following our Instagram or Facebook page, and by sharing a post about the competition from our channels. All entrants must submit details at https://vintner.london/pages/win-your-wine-for-christmas in order to have any entries counted. Entry is restricted to a maximum of three per person. The prize is a case of 18 wines comprising 18 bottles chosen by Vintner with a sales value of £288.85 comprising the following bottles:
Crémant de Bourgogne Rosé, NV, Patriarche
Blanquette de Limoux, NV, Saint-Hilaire, Limoux
La Pierre du Diable Rosé, 2020, Rhonea Artisans Vignerons
Éminence de Bijou, IGP Coteaux de Béziers Ros
Marlborough Sauvignon Blanc, 2019, Wyebrook Estate
Albariño, 2019, Terra de Asorei
Pinot Grigio 'Rondover' 2018, Agricola San Simone
Côtes du Rhône Rouge, 2019, Domaine de la Présidente
Malbec, 2018, Pascual Toso
Ribeiro Santo, 2018, Magnum Vinhos
Soli Merlot, 2018, Edoardo Miroglio
Rioja Crianza DOC, 2016, Valserrano Bodegas de la Marquesa
Nyetimber Classic Cuvee, Multi Vintage, West Sussex
Cabernet Franc, 2017, Circumstance
Viognier "Les Vignes d'à Côté", 2019, Yves Cuilleron
Van Hunks MCC Brut Sparkling Rosé
Syrah, 2015 Keermont Estate
Pinot Noir, 2017, Oliver Zeter
No cash alternative will be offered and the prize is non-transferable.
The winner will be drawn at random on Monday the 29th November and the winner notified by email within 24 hours of the draw.
The competition is open to UK residents aged 18 or above only. All wine sales are subject to our other terms and conditions.
Christmas Selection Box Competition
The Christmas Selection Box competition is being run by Vintner from the 10th December 2021 at 6:00pm UK time until the 17th December 2021 at 12:00pm. Entries made outside of this time will not be counted. Entry is open to anyone sharing the competition post on Instagram on @vintner.london. One entry per person.
No cash alternative will be offered and the prize is non-transferable.
The winner will be drawn at random on Friday the 17th December 2021 and the winner notified by direct message on instagram within 24 hours of the draw.
The competition is open to UK residents aged 18 or above only.
SECTION 23 - VINTNER AMBASSADORS
The Vintner Ambassador scheme is a referral scheme open to anyone who wishes to apply. To apply to join the scheme users must register at https://vintner.london/pages/vintner-ambassadors. Upon registering your details will be shared with the Ambassador team who will send you information, personalised affiliate discount codes and support materials.
Each Ambassador will receive a personal discount code which can be used to get 10% off at Vintner. This discount code requires the user to spend a minimum of £60 on a single order to use. It can only be used once by each customer. The code cannot be used in conjunction with any other discount codes or offers.
Each time a discount code is used, it is counted as a referral by the assigned Ambassador, who collects a reward.
The scheme offers the following rewards:
- For every referred buyer using your code, you receive a £5 voucher.
- For referring 3 buyers, in addition to the vouchers, you will receive a free bottle of wine.
- For referring 6 buyers, in addition to the vouchers, you will receive 2 free bottles of wine.
- For referring 9 buyers, in addition to the vouchers, you will receive 4 free bottles of wine.
- For referring 12 buyers, in addition to the vouchers, you will receive 6 free bottles of wine.
Vintner reserves the right to review all discount code uses and if it deems that the code has been used fraudulently, for example by the referrer using alternative email addresses to make a purchase for themselves or a close relative, Vintner reserves the right to cancel any earned discounts and rewards relating to this sale.
Referrers can refer a maximum of 20 people to the scheme. Once this threshold is reached the Ambassador team will contact the referrer to discuss extending the scheme.
Each referral code created for an Ambassador is valid for 6 months from the date of creation. If you wish to extend this, please contact email@example.com.
All queries related to the Ambassador scheme can be directed to firstname.lastname@example.org
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com